What materials are your jewelry pieces made from?

We use high-quality materials like sterling silver, gold-plated finishes, 14k yellow gold, and 14k white gold. Our pieces may include precious or semi-precious gemstones to ensure durability and style. Some collections may feature unique materials, so be sure to check the product descriptions for details.

How do I care for my silver jewelry?

1. Clean Regularly: Silver tarnishes over time due to exposure to air and moisture. Use a soft or silver polishing cloth to gently buff the surface and remove the tarnish.

2. Store Properly: Keep silver jewelry in a cool, dry place, preferably in an anti-tarnish cloth pouch or a jewelry box with a fabric lining to protect it from tarnishing.

3. Avoid Chemicals: Remove silver jewelry when using cleaning products, perfumes, or lotions, as chemicals can cause tarnishing or damage.

4. Avoid Scratching: Silver can scratch easily. Store silver separately from other jewelry, and avoid wearing it during rough activities.

5. Use Silver Cleaner: For heavier tarnish, use a silver cleaning solution or paste, following the product’s instructions. However, to preserve the finish, avoid using it too frequently.

How do I care for my gold jewelry?

1. Clean Regularly: Clean gold jewelry with warm water and mild dish soap. Use a soft cloth or a soft-bristled brush (like a toothbrush) to remove dirt and oils.

2. Store Properly: Store gold jewelry in a soft pouch or jewelry box to prevent scratches—separate pieces to avoid contact with other jewelry.

3. Avoid Chemicals: Similar to silver, gold jewelry should not be exposed to harsh chemicals like chlorine, bleach, or cleaning agents, as these can damage the metal or stones.

4. Polish Occasionally: Gold jewelry may lose its shine over time. If necessary, you can use a gold polishing cloth or take it to a professional jeweler for polishing.

5. Be Cautious with Wear: Although gold is more durable than silver, it can still be scratched or damaged. Remove your gold jewelry before engaging in activities that might put stress on it (such as exercising, cleaning, or swimming).

Do you offer customization or engraving services?

Yes, we offer custom jewelry designs and engraving options for specific pieces. Don't hesitate to contact us at MLO.Customorders@outlook.com for more information on how we can create a personalized piece just for you.

How long will it take to receive my order?

Orders are processed within 1-3 business days after payment is received. Delivery times depend on your location and the shipping method selected. You’ll receive tracking information once your order has been shipped.

Do you ship internationally?

Currently, we only offer shipping within the United States and do not ship internationally. For U.S. shipping details, please refer to our shipping policy page.

Can I return or exchange my jewelry?

We want you to love your jewelry! If you are unsatisfied with your purchase for any reason, we offer returns and exchanges on regular-priced items within 14 days of receipt. Please note that clearance and sale items are final sale and cannot be returned or exchanged. For full details, please visit our return and exchange policy page.

How can I contact customer service?

You can reach our customer service team by emailing MLO.Customerservice@oulook.com or using our contact page. We aim to respond to all inquiries within 24-48 hours.